Shipping & Delivery Policy

At E-marioluxe, we strive to provide efficient and reliable delivery services to ensure your furniture reaches you in perfect condition. Below is a detailed outline of our delivery coverage, process, and additional services.

1. Delivery Coverage & Timeframes

 1.1 Prime Delivery Zones 

For  Available Products :
-  Lagos Metropolitan Area : 2-3 business days
-  Other Major Cities : 3-5 business days
-  Remote Locations : 5-14 business days

For  Customized Products :
- The delivery timeframe will be determined based on the type of product and will be communicated to the customer accordingly.

 1.2 Complimentary Shipping 

Enjoy  free or highly discounted shipping  on the following:
- Orders above ₦500,000
- Premium Collection items
- Seasonal promotional items

2. Delivery Process 

 2.1 Pre-Delivery 

- A  scheduling confirmation  will be sent via email within 24 hours of placing your order.
- You will receive a  delivery notification  via email, SMS, or phone call 24 hours before the scheduled delivery.
- Track your delivery in  real-time  through our mobile app.

 2.2 During Delivery 

- We offer  white-glove service  for premium items, ensuring the utmost care during delivery.
- Our professional team will handle  assembly and installation  where necessary.
- A  quality inspection  will be conducted with the customer present to confirm satisfaction.
- Customers will be asked to sign a  digital proof of delivery .

    3. Special Considerations 

 3.1 Custom Orders 

-  Production Timeline : 14-21 business days.
- Customers will receive  regular status updates  on their order.
- We offer  flexible delivery scheduling  to meet your needs.

 3.2 Bulk Orders 

- A  dedicated logistics coordinator  will be assigned to handle bulk orders.
- We offer  custom delivery solutions  and special handling for corporate clients.

4. Customer Responsibilities 

 4.1 Delivery Acceptance 

- Customers are encouraged to  thoroughly inspect  their items before signing for delivery.
- Any  visible damage  should be documented and reported immediately.
- Retain the  original packaging  for at least 7 days in case a return or exchange is necessary.
- Verify that all items match the  delivery note  provided.

 4.2 Access Requirements 

- Ensure all  delivery information  provided is accurate.
- Confirm there is  adequate access  for the delivery team, including stairs, elevators, and entryways.
- Notify us in advance of any  delivery restrictions .
-  Present valid ID  at the time of delivery for verification.

5. Additional Services 

 5.1 Premium Services 

For a more personalized delivery experience, we offer:
-  Room of choice placement  for your furniture
-  Old product removal  upon request
-  Weekend or holiday deliveries  for your convenience
- Full  installation and setup  services

 5.2 International Shipping 

- Available to select  West African countries .
- Assistance with  custom clearance  and documentation.
-  Door-to-door tracking  for international deliveries.
-  International warranty support  for eligible products.

6. Contact & Support 

For any delivery-related inquiries or support, please contact us:

-  Phone : +234-7033383040, +234-7058158460  
-  Email : [support@e-marioluxe.com](mailto:support@e-marioluxe.com) (cc: [info@e-marioluxe.com](mailto:info@e-marioluxe.com))
-  WhatsApp : +234-7058158460  

You can also reach us via our  Contact Us  page or follow us on  LinkedIn ,  X (Twitter) ,  TikTok ,  Facebook , and  Instagram  for updates and promotions.

 Terms and Conditions  apply. This policy is effective as of October 21, 2024, and E-marioluxe reserves the right to modify these terms at any time.