E-Mario Luxe Terms and Conditions

1. Welcome to E-Mario Luxe!

Welcome to E-Mario Luxe ("we," "us," or "our"). These Terms and Conditions ("T&C") constitute a legally binding agreement between you and E-Mario Luxe, governing your access to and use of our website, mobile applications, products, and services. By accessing or using our platforms, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you disagree with any part, please refrain from using our services.

2. General Terms

2.1 Eligibility

- Users must be of legal age to use our services, at least 18 years old or have reached legal majority in your jurisdiction

- A minor may use our services only with the involvement of a parent or legal guardian

- Account creation requires accurate, current information

- Users are responsible for maintaining account confidentiality

2.2 Intellectual Property

All content, including designs, logos, text and graphics, remains our exclusive property and is protected by applicable laws.

3. Products and Pricing

3.1 Product Information

- Descriptions and specifications are provided for informational purposes

- We strive for accuracy but don't guarantee complete precision

- Colors may vary due to display settings

3.2 Pricing

- All prices are in Nigerian Naira (NGN)

- Prices may change without notice

- We reserve the right to correct pricing errors

4. Orders and Payment

4.1 Order Process

- Orders are subject to availability and confirmation

- We reserve the right to refuse any order

- Order confirmation emails don't constitute acceptance

4.2 Payment Methods

- Credit/Debit cards

- Bank transfers

- Digital wallets

- In-store payments

5. Delivery Policy

5.1 Delivery Areas

•  Free delivery or highly discounted delivery within specified zones
•  Discounted delivery to many states and remote locations

•  Delivery timeframes vary by location and product availability

   

5.2 Delivery Terms

- Inspection required before accepting delivery

- Signature confirms receipt in good condition

- Additional charges may apply for failed delivery attempts

6. Returns and Refunds

6.1 Return Eligibility

- 21-day return window from delivery date

- Items must be unused and in original packaging

- Custom orders are non-returnable

6.2 Refund Process

- 20% processing fee applies to all refunds

- Refunds processed within 14 working days

- Original payment method will be credited

7. Warranty

7.1 Coverage

- 2-year warranty on non-electronic products

- Excludes self-induced damage

- Case-by-case assessment for claims

8. Loyalty Program

8.1 Points System

- Points awarded for purchases and specific actions

- Point values subject to change

- Points non-transferable and non-exchangeable

8.2 E-Wallet

- Virtual wallet available for registered users

- Funds must be verifiable through approved payment methods

- Subject to account verification

9. Privacy and Security

- Personal data protected per Privacy Policy

- Secure payment processing

- Cookie usage for website functionality

10. Limitations of Liability

We're not liable for:

- Indirect or consequential damages

- Service interruptions

- Third-party content or links

11. Modifications

We reserve the right to modify these terms at any time. It is your responsibility to review these terms and conditions at every use and continued use constitutes acceptance of changes.

12. Governing Law

These terms are governed by Nigerian law. Disputes subject to exclusive jurisdiction of Nigerian courts.

Contact Information

For support-related inquiries, please contact us by the following:

Email: support@e-marioluxe.com (and copy info@e-marioluxe.com)

Phone: +234-7033383040, +234-7058158460

WhatsApp Support: +234-705815846

You can reach us via our contact us page or simply follow us on LinkedIn, X(Twitter), Tiktok, Facebook and Instagram

Last Updated: October 21, 2024.